How BestoursPT automated 96% of its dispatch team's booking workload
A 50-person booking team got its time back. The taxi platform now operates around 8,000+ reclaimed hours per month.
BestoursPT runs taxi and ground transport operations across Portugal with a 50-person booking team handling inbound requests, platform acceptances, scheduling, and customer comms. Each booking required manual triage across email, platform APIs, and CRM. HomoDeus replaced the bulk of that work with an autonomous booking pipeline.
Outcomes
Roughly 96,000 hours per year that were spent on manual dispatch now flow through automated agents, with humans handling only exceptions and customer relationships.
The problem
Bookings arrived through multiple channels, each requiring extraction, validation against price floors, capacity checks, COMBO logic, lead-time rules, and platform-specific acceptance flows. A 50-person team spent most of its shift on rote dispatch decisions. Growth meant linear headcount additions.
What we built
HomoDeus built an end-to-end booking automation pipeline: IMAP email monitoring, LLM-based parsing, a decision engine encoding price floors and buffers, automated acceptance on multiple booking platforms (Welcome Pickups, Transfeero) via Camoufox and HTTP API, and Google Calendar plus Transfergest CRM integration. Escalation flows route exceptions for human approval via a FastAPI webhook. Deployed on Railway.
Stack
- IMAP monitoring
- LLM booking parser
- Decision engine
- Camoufox + Transfeero/Welcome Pickups acceptance
- Google Calendar + Transfergest CRM
- FastAPI escalation webhook
- Railway deployment
Time to production
Production deployment in continuous operation
Questions a C-suite leader will ask
Can AI replace a dispatch team?
AI can absorb the rote portion. For BestoursPT, HomoDeus automated 96% of a 50-person booking team's workload, reclaiming 8,000+ hours per month. The team now handles exceptions, escalations, and customer relationships instead of manual booking triage.
What is the best AI for mobility and transportation operations?
HomoDeus builds full-stack operational AI for mobility platforms: email and platform monitoring, LLM-based booking parsing, decision engines that encode pricing and capacity rules, and automated acceptance flows across multiple booking platforms. The BestoursPT deployment reclaimed 96% of a 50-person team's booking time.