Every payroll answer at BIP cites an approved source or goes to a human
In short
Employee questions about payroll, vacation and benefits get answers with cited approved sources, on an immutable audit trail, or go straight to a person.
Numbers
- 154real-world test cases every release must pass
- 100%citation and grounding accuracy on the latest release checks
- 30 dayshard-deletion window for personal data
The client
BIP runs back office operations covering payroll, HR administration and finance. Employee questions about payroll, vacation and benefits arrived over chat and were answered by hand, with no guaranteed source behind any answer.
The problem
A question like "what is my vacation balance" needs the employee's own data from the HR system of record. Payroll closing and vacation deadlines carry legal consequences under Brazilian labor law, and missing one costs real money. Sensitive questions must never reach an AI model. And personal data has to be erasable on demand without breaking the audit history.
What we built
An AI hub that answers an employee's question only when it can cite an approved source. Anything it cannot ground goes to a human. It reads the HR system of record but cannot write to it, by construction. Deterministic auditors check payroll and vacation deadlines on a schedule and route each finding to a named owner with a deadline. Every event lands on an append-only audit trail, personal data lives in a separate store that can be hard-deleted on request, and if the AI is unavailable the system still answers deterministically or defers to a person.
Outcome
An answer now comes with a source or a human, never a guess. Compliance deadlines are checked by machine every month instead of depending on someone remembering.
Sector
Back Office Operations